The standard_slug is used to classify the different shipping events, at a more granular level than the event_type_code.
| Standard slug | Event type code | DESCRIPTION |
|---|---|---|
package_arrived_at_depot_open | transit | Package arrived at depot open |
delivery_scheduled | transit | A delivery date has been scheduled |
cross_border | transit | Package has received and event related to a international transition |
awaiting_information_from_shipper | transit | The carrier is awaiting an information from the shipper |
possible_delay | transit | The carrier reported a possible delay on the package delivery |
delivery_scheduled_by_recipient | transit | A delivery date has been scheduled by the recipient |
package_staying_at_depot_merchant_behest | transit | Package staying at depot at merchant behest |
package_staying_at_depot_client_behest | transit | Package staying at depot at client behest |
package_arrived_at_depot_items_missing | transit | Package arrived with items missing at depot |
contact_carrier_to_schedule_delivery | transit | The recipient needs to contact the carrier to schedule a delivery date |
awaiting_information_on_address | transit | The carrier is awaiting information on the address to be able to delivered the package |
at_customs | transit | Package is at customs |
left_the_origin_country | transit | Package has left the origin country |
in_transit | transit | Package is in transit during its delivery journey |
unable_to_contact_recipient | transit | The carrier tried to contact the recipient without success |
delay_due_to_missing_document | transit | The carrier reported a delay due to a missing document |
package_sent_to_pickup_point_because_of_delivery_area | transit | The package is being sent to a pickup point because it can not be delivered in the delivery area |
other | transit | Package is in transit during its delivery journey |
held_for_future_delivery | transit | The package is held for a future delivery |
package_sent_to_the_chosen_pickup_point | transit | The carrier informs that the package will be sent to the chosen pickup point |
scheduled_delivery_postponed_by_client | transit | Scheduled delivery has been postponed or cancelled by the client |
arrived_in_country | transit | Package has arrived in a country |
sorting_depot | transit | Package has received and event related to a sorting depot |
custom_clearance | transit | Package has received and event related to a custom clearance process |
arrived_at_depot | transit | Package has arrived at a sorting depot |
left_depot | transit | Package has left a sorting depot |
package_out_for_delivery_to_pickup_point | transit | The package is out for delivery to the pickup point |
arrived_in_the_destination_country | transit | Package has arrived in the destination country |
awaiting_information_from_recipient | transit | The carrier is awaiting an information from the recipient |
delivery_scheduled_tonight | transit | Delivery is scheduled tonight |
custom_clearance_complete | transit | The custom clearance process of the package is now completed |
package_is_being_prepared_for_delivery | transit | The package is being prepared for its delivery |
delay_due_to_package_misrouted | transit | The package was misrouted. This may ends up with a delay in the package delivery |
delivery_scheduled_next_business_day | transit | Delivery is scheduled on the next business day |
multi_package_shipment_not_ready | transit | One of the package of the shipment is not ready |
delivery_scheduled_today | transit | Delivery is scheduled today |
package_reinforced | transit | The carrier had to reinforce the package |
sorted_at_depot | transit | Package has been sorted in a sorting depot |
preparing_custom_clearance | transit | Package is being prepared for a custom clearance process |
delay_due_to_weather | transit | The carrier reported a delay due to the weather |
notification_sent_to_the_recipient | transit | A notification regarding the package has been sent to the recipient |
left_country | transit | Package has left a country |
package_sent_to_a_different_pickup_point | transit | The carrier informs that the package will be sent to a different pickup point than the chosen one |
package_returned_address_issue | return | The package is being returned to the shipper because there is an issue in the delivery address |
scheduled_delivery_cancelled_by_client | return | Delivery cancelled by client, package is returned to the shipper |
delivery_failed_package_refused_at_pickup_point | return | Package refused by the client at pickup point. Package will be returned to shipper. |
delivery_failed_package_refused_wrong_product | return | Package has been refused by the client because it received the wrong product. Package will be returned to shipper. |
package_delivered_to_shipper_after_return | return | The package has been delivered to the shipper after a return process |
delivery_failed_package_refused_product_damaged | return | The recipient has refused the package after a delivery attempt because a product was damaged |
delivery_failed_package_refused | return | The recipient has refused the package after a delivery attempt |
package_returned_refused | return | The package is being returned to the shipper because the recipient refused to accept it |
delivery_failed_package_refused_package_damaged | return | The recipient has refused the package after a delivery attempt because the package was damaged |
package_returned | return | The package is being returned to the shipper |
package_returned_pickup_point_deadline_has_expired | return | The package is being returned to the shipper because the deadline for collecting it at the pickup point has expired |
package_returned_damaged | return | The package is being returned to the shipper because it is damaged |
delivery_failed_package_refused_product_missing | return | The recipient has refused the package after a delivery attempt because a product was missing |
package_at_locker | pickup_point | The package has arrived at the pickup point location which is a locker |
package_at_post_office | pickup_point | The package has arrived at the pickup point location which is a post office |
package_will_soon_be_returned_from_pickup_point_if_not_collected | pickup_point | The package will soon be returned to the shipper if the recipient does not come collect it at the pickup point |
package_at_different_pickup_point | pickup_point | The package has arrived at a different pickup point then the one chosen |
package_at_pickup_point | pickup_point | The package has arrived at the pickup point location |
package_at_pickup_point_shop | pickup_point | The package has arrived at the pickup point location which is a shop |
package_out_for_the_delivery | out_for_delivery | The package is out for the delivery |
package_shipped | origin_scan | Package is now in the hands of the carrier and will start its delivery journey |
information_missing_to_generate_the_label | label_created | Shipping label can not be generated because some information is missing |
label_created | label_created | Shipping label has been created for the package but the package is not yet in the hands of the carrier |
label_creation | label_created | Shipping label is in creation for the package but the package is not yet in the hands of the carrier |
unexplained_incident | incident | The carrier reported and unexplained incident but no contact is required |
unexplained_incident_contact_carrier | incident | An unexplained incident occured, the recipient is invited to contact the support |
custom_clearance_delay | incident | Custom clearance process of the package is being delayed |
package_arrived_at_depot_with_damage | incident | Package arrived damaged at depot |
delayed | incident | The carrier reported a delay on the package delivery |
custom_clearance_issue | incident | An incident has occured during the custom clearance process of the package |
package_staying_at_depot_due_to_missing_items | incident | Package staying at depot due to missing items |
incident | incident | An incident occured during the delivery journey of the package |
package_staying_at_depot_due_to_unreachable_address | incident | Package staying at depot due to unreachable address |
unexplained_delay | incident | The carrier reported and unexplained delay on the package delivery |
delay_due_to_carrier_error | incident | The carrier reported a delay due to a carrier error |
package_staying_at_depot_due_to_damage | incident | Package staying at depot due to damage |
package_damaged_no_return | incident | The carrier reported that the package has been damaged |
delivery_failed_awaiting_information_from_shipper | failed_attempt | The carrier tried to delivered the package without success because an information is missing from the shipper |
delivery_failed_shipment_partially_delivered | failed_attempt | The delivery failed because the package was partially delivered ; if the carrier does not provide other events after the partial delivery, then we should wire it in delivered |
delivery_failed_address_issue | failed_attempt | The carrier tried to delivered the package but an information about the delivery address is missing |
delivery_failed | failed_attempt | The carrier tried to delivered the package without success |
delivery_failed_awaiting_information_from_recipient | failed_attempt | The carrier tried to delivered the package without success because an information is missing from the recipient |
no_delivery_in_timeframe | failed_attempt | The carrier could not delivered the package in the planned timeframe because it is not during its delivery worked hours. The package will be delivered on the next business day |
no_monday_afternoon_delivery | failed_attempt | The carrier could not delivered the package this monday afternoon because it does not make deliveries on monday afternoon. The package will be delivered on the next business day |
delivery_failed_chosen_pickup_point_unavailable | failed_attempt | The carrier tried to delivered the package to the pickup point without success because the pickup point is unavailable |
delivery_failed_mechanical_issue | failed_attempt | Delivery failed due to mechanical issue |
delivery_failed_absent_recipient | failed_attempt | The carrier tried to delivered the package but the recipient was absent |
delivery_failed_new_attempt_next_business_day | failed_attempt | The carrier tried to delivered the package without success. A new attempt will be made on the next business day |
delivery_failed_access_issue | failed_attempt | Delivery failed due to access issue |
no_saturday_delivery | failed_attempt | The carrier could not delivered the package this saturday because it does not make deliveries on saturday. The package will be delivered on the next business day |
delivery_failed_package_sent_to_pickup_point | failed_attempt | The carrier tried to delivered the package without success. The package has been sent to the nearest pickup point |
package_destroyed | expired | The package was definitively destroyed during the transit |
package_lost | expired | The package was definitively lost during the transit |
package_expired | expired | The package tracking is not available anymore except on the carrier tracking page |
package_refused_no_return | expired | The package has been refused by the recipient and will not be delivered |
package_canceled_address_issue | expired | The delivery of the package was canceled because there is an issue in the delivery address |
package_canceled | expired | The delivery of the package was canceled |
package_delivered_with_damaged | delivered | The package has been delivered with some damage |
package_delivered | delivered | The package has been delivered |
package_delivered_to_safe_place | delivered | The package has been delivered to a safe place chosen by the recipient |
package_collected_at_pickup_point_shop | delivered | The package has been collected at the shop pickup point |
shipment_partialy_delivered | delivered | The shipment has been partialy delivered. More packages may arrive soon to complete the delivery |
package_delivered_to_third_party | delivered | The package has been delivered to a third party |
package_delivered_signature_required | delivered | The package has been delivered and a signature was needed |
package_collected_at_pickup_point | delivered | The package has been collected at the pickup point location |
package_collected_at_pickup_point_locker | delivered | The package has been collected at the pickup point location which is a locker |
package_collected_at_post_office | delivered | The package has been collected at the pickup point location which is a post office |
package_collected_at_pickup_point_with_reservations | delivered | Package has been collected with reservations |
package_delivered_signed | delivered | The package has been delivered and a signature has been made |
package_delivered_at_mailbox | delivered | The package has been delivered at the recipient's mailbox |