{
  "object": "feedback",
  "id": 949927738,
  "satisfied": false,
  "score": 6,
  "scenario": "package_or_product_damaged",
  "sub_scenario": "product_damaged",
  "free_text": "my product was damaged",
  "support_notified": true,
  "created_at": 1530213415,
  "properties": {
    "concerned_products": ["sku1"],
    "attachments": ["https://images/sku1"]
  }
}
{
  "object": "feedback",
  "id": 949927739,
  "satisfied": true,
  "score": 6,
  "scenario": null,
  "sub_scenario": null,
  "free_text": "my product was damaged",
  "support_notified": false,
  "created_at": 1530213415,
  "properties": {
    "optional1": "my free text answer",
    "optional2": "uuid label of multi select choice"
  }
}

A feedback is a description of the package delivered notification survey sent to the online shopper. This object contains a snapshot of what the online shopper answered in the survey. This object also contains relevant information fillup be the user like downloaded files or concerned product skus.

FIELDDESCRIPTION
id
integer
Unique identifier of the feedback
satisfied
boolean
true when the online shopper clicked on the "happy" icon of the package delivered notification. false when the online shopper clicked on the "unhappy" icon.
score
integer
NPS score selected by the online shopper
scenario
string
Which of the seven scenario has the online shopper chosen.nil if satisfied is true. See scenario page for more details.
sub_scenario
string
If the scenario has a sub_scenario possibility, sub_scenario will be filled up with the chosen sub scenario. Else if will be nil. See scenario page for more details.
free_text
string
Answer to the final question of the survey
support_notified
boolean
true if the feedback settings are set to send an alert to the support for this scenario and score
properties
json
Other relevant information answered by the online shopper. See properties for more details.
created_at
datetime
Time at which the feedback was created
updated_at
datetime
Time at which the notification was last updated