Sent when a feedback is generated
Example "feedback.new" webhook payload
{
"id": 3125666,
"created_at": 1530213415,
"livemode": true,
"object": "webhook_event",
"type": "feedback.new",
"retry_count": 0,
"webhook_setting_id": 335777,
"data": {
"object": {
"id": 88333,
"object": "feedback",
"satisfied": false,
"score": 6,
"scenario": "package_or_product_damaged",
"sub_scenario": "product_damaged",
"free_text": "my product was damaged",
"support_notified": false,
"created_at": 1530213415,
"properties": {
"concerned_products": [
"sku1"
],
"attachments": [
"https://images/sku1"
]
},
"source": {
"id": 345666,
"object": "tracker",
"carrier": {
"name": "Colissimo",
"code": "colissimo"
},
"carrier_service": {
"code": "base",
"name": "Base"
},
"carrier_code": "colissimo",
"carrier_tracking_url": "http://www.laposte.fr/outils/suivre-vos-envois?code=AZ123456789BE",
"created_at": 1530213415,
"custom_variables": {
},
"delivered_at": null,
"delivery_status_code": "pending",
"shipped_at": null,
"first_delivery_attempted_at": null,
"displayable_expected_delivery_date": null,
"displayable_expected_delivery_datetime": null,
"displayable_expected_delivery_kind": null,
"tracking_number": "AZ123456789BE",
"uuid": "00000000-0000-0000-0000-000000000000",
"fulfillment": {
"id": 36789,
"object": "fulfillment",
"merchant_id": "internal_id_1234",
"fulfillment_number": "XYZABCD_1",
"custom_variables": {
},
"order": {
"id": 311111,
"object": "order",
"order_number": "ABCD123",
"merchant_id": "internal_id_9876",
"email": "[email protected]",
"phone": null,
"uuid": "00000000-0000-0000-0000-000000000000",
"ordered_at": 1529867815,
"custom_variables": {
}
},
"shipping_address": {
"id": 322222,
"object": "address",
"comment": null,
"city": "Paris",
"country": "France",
"country_code": "FR",
"state": null,
"address1": "1, rue de Rivoli",
"address2": null,
"zip": "75001",
"company_title": "ACME Corp",
"first_name": "John",
"last_name": "Doe",
"name": "John Doe"
}
},
"pickup_point": {
"opening_hours": {
"tue": "06:30-19:00"
},
"closed_dates": {
"01/05/2021": true,
"25/12/2021": true
},
"special_openings": {
},
"phone": "+33612345678",
"address": {
"id": 77333,
"object": "address",
"comment": null,
"city": "Paris",
"country": "France",
"country_code": "FR",
"state": null,
"address1": "1 place du 11 novembre 1918",
"address2": null,
"zip": "75010",
"company_title": null,
"first_name": null,
"last_name": null,
"name": null
},
"map": {
"banner_url": "https://shipup-assets-prod.s3.eu-west-1.amazonaws.com/pickup_point_banners/colissimo/CONSIGNE PICKUP GARE DE L EST/097095.jpg",
"google_maps_link": "https://www.google.com/maps/search/?api=1&query=48.876932%2C2.359989"
}
}
}
},
"reason": {
"kind": "new",
"feedback_id": 88333
}
}
}
{
"id": 3125666,
"created_at": 1530213415,
"livemode": true,
"object": "webhook_event",
"type": "feedback.new",
"retry_count": 0,
"webhook_setting_id": 335777,
"data": {
"object": {
"id": 88333,
"object": "feedback",
"satisfied": true,
"score": 6,
"scenario": null,
"sub_scenario": null,
"free_text": "my product was damaged",
"support_notified": false,
"created_at": 1530213415,
"properties": {
"optional1": "my free text answer",
"optional2": "uuid label of multi select choice"
},
"source": {
"id": 345666,
"object": "tracker",
"carrier": {
"name": "Colissimo",
"code": "colissimo"
},
"carrier_service": {
"code": "base",
"name": "Base"
},
"carrier_code": "colissimo",
"carrier_tracking_url": "http://www.laposte.fr/outils/suivre-vos-envois?code=AZ123456789BE",
"created_at": 1530213415,
"custom_variables": {
},
"delivered_at": null,
"delivery_status_code": "pending",
"shipped_at": null,
"first_delivery_attempted_at": null,
"displayable_expected_delivery_date": null,
"displayable_expected_delivery_datetime": null,
"displayable_expected_delivery_kind": null,
"tracking_number": "AZ123456789BE",
"uuid": "00000000-0000-0000-0000-000000000000",
"fulfillment": {
"id": 36789,
"object": "fulfillment",
"merchant_id": "internal_id_1234",
"fulfillment_number": "XYZABCD_1",
"custom_variables": {
},
"order": {
"id": 311111,
"object": "order",
"order_number": "ABCD123",
"merchant_id": "internal_id_9876",
"email": "[email protected]",
"phone": null,
"uuid": "00000000-0000-0000-0000-000000000000",
"ordered_at": 1529867815,
"custom_variables": {
}
},
"shipping_address": {
"id": 322222,
"object": "address",
"comment": null,
"city": "Paris",
"country": "France",
"country_code": "FR",
"state": null,
"address1": "1, rue de Rivoli",
"address2": null,
"zip": "75001",
"company_title": "ACME Corp",
"first_name": "John",
"last_name": "Doe",
"name": "John Doe"
}
},
"pickup_point": {
"opening_hours": {
"tue": "06:30-19:00"
},
"closed_dates": {
"01/05/2021": true,
"25/12/2021": true
},
"special_openings": {
},
"phone": "+33612345678",
"address": {
"id": 77333,
"object": "address",
"comment": null,
"city": "Paris",
"country": "France",
"country_code": "FR",
"state": null,
"address1": "1 place du 11 novembre 1918",
"address2": null,
"zip": "75010",
"company_title": null,
"first_name": null,
"last_name": null,
"name": null
},
"map": {
"banner_url": "https://shipup-assets-prod.s3.eu-west-1.amazonaws.com/pickup_point_banners/colissimo/CONSIGNE PICKUP GARE DE L EST/097095.jpg",
"google_maps_link": "https://www.google.com/maps/search/?api=1&query=48.876932%2C2.359989"
}
}
}
},
"reason": {
"kind": "new",
"feedback_id": 88333
}
}
}