The scenario and sub_scenario are used to describe what path the online shopper took during the survey. The scenario is the answer to the first question where the online shopper is asked to give the reason of his/her dissatisfaction. The sub_scenario provides additional information of a particular scenario.

SCENARIO

SUB SCENARIO

DESCRIPTION

product_not_delivered

asked_neighbours

not_asked_neighbours

Package not delivered even after having asked around

Package not delivered but online shopper has not asked around

delivery_time_not_respected

No sub scenario

Expected delivery time was not respected

delivery_place_not_respected

No sub scenario

Expected delivery place was not respected

package_or_product_damaged

product_damaged

package_damaged

Some products of the order have been damaged

The package have been damaged

wrong_or_missing_product

wrong_product

missing_product

Some products of the package are not the expected ones

Some products of the package are missing

product_not_suitable

No sub scenario

Some products does not suit the online shopper

other

No sub scenario

Other reason of dissatisfaction