The scenario and sub_scenario are used to describe what path the online shopper took during the survey. The scenario is the answer to the first question where the online shopper is asked to give the reason of his/her dissatisfaction. The sub_scenario provides additional information of a particular scenario.
| SCENARIO | SUB SCENARIO | DESCRIPTION |
|---|---|---|
product_not_delivered | asked_neighboursnot_asked_neighbours | Package not delivered even after having asked around Package not delivered but online shopper has not asked around |
delivery_time_not_respected | No sub scenario | Expected delivery time was not respected |
delivery_place_not_respected | No sub scenario | Expected delivery place was not respected |
package_or_product_damaged | product_damagedpackage_damaged | Some products of the order have been damaged The package have been damaged |
wrong_or_missing_product | wrong_productmissing_product | Some products of the package are not the expected ones Some products of the package are missing |
product_not_suitable | No sub scenario | Some products does not suit the online shopper |
other | No sub scenario | Other reason of dissatisfaction |