FOR RETURNS ONLY. Contains the data on all the goods that are being sold by the retailer.
Used when integrating with our partner ZigZag to manage returns.
The product feed contains the data on all the goods that are being sold by the retailer. Is needed for the Inventory Grid and in order to grab product's data on the received order files. Is also used to apply category, product type and brand pricing settings. Can be provided in several languages.
It can be integrated via FTP, or via API.
FTP integration
Upload Path: feeds/nonReturnableProducts
Max File Size: 25MB. Files larger than this will not be processed
File Type: CSV or XLS
| Column Name | Example Data | Obligatory | Restrictions | Comments |
|---|---|---|---|---|
| Sku | ABC#Red10 | Yes | ||
| Country | GB | Yes | String - ISO2 Code | If the column is empty, it will be added for each country |
| MessageKey | Yes | String - max length 50 | See below table for available keys | |
| IsReturnable | FALSE | Yes | Boolean - True or False |
MessageKey specification
| MessageKey | Message on Portal |
|---|---|
| PleaseContactOurCustomerService | Please contact our 24/7 Customer Services team to return this item |
| ThisItemCanNotBeReturned | This item cannot be returned |
| PleaseContactUsToCreateReturn | Please contact us to create return for this item |
| ProductIsNonReturnable | Unfortunately, this item is not returnable online. Please contact customer service |
| PleaseContactOurCustomerServiceTeam | Please contact our Customer Service Team |
| ProductIsNonRetunable | Sorry, this product can’t be returned (it’s a safety thing). |
| GiftCardCannotBeReturned | Gift Card Cannot be Returned - Please Contact CS |
| ThisProductIsNotReturnable | Sorry, this product can’t be returned (it’s a safety thing). |
API integration
This endpoint is designed to manage non-returnable products. Max products count - 40. Products with validation errors will not be processed.
PUT https://api.returns.international/Return/api/v1/NonReturnableProducts
Example Payload:
{
"retailerCode": "MA002",
"nonReturnableProducts": [
{
"sku": "2799797_16814",
"countryIso2Code": "GB",
"isReturnable": false
},
{
"sku": "2799797_16815",
"countryIso2Code": "GB",
"isReturnable": false
}
]
}