Used when integrating with our partner ZigZag to manage returns.

The product feed contains the data on all the goods that are being sold by the retailer. Is needed for the Inventory Grid and in order to grab product's data on the received order files. Is also used to apply category, product type and brand pricing settings. Can be provided in several languages.

It can be integrated via FTP, or via API.

FTP integration

Upload Path: feeds/nonReturnableProducts

Max File Size: 25MB. Files larger than this will not be processed

File Type: CSV or XLS

Column Name	Example Data	Obligatory	Restrictions	Comments
Sku	ABC#Red10	Yes
Country	GB	Yes	String - ISO2 Code	If the column is empty, it will be added for each country
MessageKey		Yes	String - max length 50	See below table for available keys
IsReturnable	FALSE	Yes	Boolean - True or False

MessageKey specification

MessageKey	Message on Portal
PleaseContactOurCustomerService	Please contact our 24/7 Customer Services team to return this item
ThisItemCanNotBeReturned	This item cannot be returned
PleaseContactUsToCreateReturn	Please contact us to create return for this item
ProductIsNonReturnable	Unfortunately, this item is not returnable online. Please contact customer service
PleaseContactOurCustomerServiceTeam	Please contact our Customer Service Team
ProductIsNonRetunable	Sorry, this product can’t be returned (it’s a safety thing).
GiftCardCannotBeReturned	Gift Card Cannot be Returned - Please Contact CS
ThisProductIsNotReturnable	Sorry, this product can’t be returned (it’s a safety thing).

API integration

This endpoint is designed to manage non-returnable products. Max products count - 40. Products with validation errors will not be processed.

PUT https://api.returns.international/Return/api/v1/NonReturnableProducts

Example Payload:

{
  "retailerCode": "MA002",
  "nonReturnableProducts": [
    {
      "sku": "2799797_16814",
      "countryIso2Code": "GB",
      "isReturnable": false
    },
    {
      "sku": "2799797_16815",
      "countryIso2Code": "GB",
      "isReturnable": false
    }
  ]
}