The tracker's delivery_status_code gives information about the package delivery state.

delivery_status_code

DESCRIPTION

pending

Shipup hasn't received any delivery event for this package yet. It might not be yet handled to the shipping carrier, or the carrier didn't register it in its IT system yet

info_received

Shipping carrier acknowledged the creation of the shipping label but the package is not yet in its shipping network

in_transit

Shipping has started and the package is in transit

failed_attempt

A delivery attempt occurred but the package could not be delivered. It is still in the shipping carrier's network

exception

An exception occurred. Most of the time, it will be a delivery incident

delayed

The package is still in transit but it has exceeded its expected delivery date

pickup

The package is available for retrieval at a pickup point

delivered

The package has been delivered or collected from a pickup point

return

The package will be returned to sender. Shipup will continue retrieving events for 5 days after the first return event

expired

The package was created more than 45 days ago but is still not delivered. Shipup will not look for more events for this package. Possible causes are:

  • The package was never shipped
  • No delivery event was registered in the carrier IT system