The properties
attribute gives extra information given by the user about the survey. This attribute is a JSON object with different keys depending on the scenario
and sub_scenario
.
Satisified flow
For satisfied flow, you can have up to 3 customizable questions. Each question can be either a free text answer, either a single select choice question.
For the single select choice, each choice will be identified with a unique UUID referred to as a label. If you change the wording display for the online shopper for that choice, the label will not change. The label is also the same whatever the language used by the online shopper. This label is only changed when you delete a choice from your setting and add a new one.
Here is the properties
attribute for a stasified flow
PROPERTIES KEY | DESCRIPTION |
---|---|
optional1 | If the first customizable question is a free text answer the optional1 will be the content of the answer.If the type of the question is a single select choice, the optional1 will be the UUID label of the choice selected by the online shopper. |
optional2 | If the second customizable question is a free text answer the optional2 will be the content of the answer.If the type of the question is a single select choice, the optional2 will be the UUID label of the choice selected by the online shopper. |
optional3 | If the third customizable question is a free text answer the optional3 will be the content of the answer.If the type of the question is a single select choice, the optional3 will be the UUID label of the choice selected by the online shopper. |
Dissatisfied flow
For the dissatisfied flow the properties
attribute will depend on the scenario and the sub scenario chosen by the online shopper. For the majority of the scenario/sub scenario, the properties
attribute is empty.
SCENARIO | PROPERTIES KEYS |
---|---|
product_not_delivered | No properties |
delivery_time_not_respected | No properties |
delivery_place_not_respected | No properties |
package_or_product_damaged -package_damaged | No properties |
package_or_product_damaged -product_damaged | concerned_products array with the SKUs of the products selected by the online shopperattachments array with the links of the different photo uploaded by the online shopper |
wrong_or_missing_product -wrong_product | concerned_products array with the SKUs of the products selected by the online shopperattachments array with the links of the different photo uploaded by the online shopper |
wrong_or_missing_product -missing_product | concerned_products array with the SKUs of the products selected by the online shopper |
product_not_suitable | No properties |
other | No properties |