The properties attribute gives extra information given by the user about the survey. This attribute is a JSON object with different keys depending on the scenario and sub_scenario.

Satisified flow

For satisfied flow, you can have up to 3 customizable questions. Each question can be either a free text answer, either a single select choice question.
For the single select choice, each choice will be identified with a unique UUID referred to as a label. If you change the wording display for the online shopper for that choice, the label will not change. The label is also the same whatever the language used by the online shopper. This label is only changed when you delete a choice from your setting and add a new one.
Here is the properties attribute for a stasified flow

PROPERTIES KEY

DESCRIPTION

optional1

If the first customizable question is a free text answer the optional1 will be the content of the answer.

If the type of the question is a single select choice, the optional1 will be the UUID label of the choice selected by the online shopper.

optional2

If the second customizable question is a free text answer the optional2 will be the content of the answer.

If the type of the question is a single select choice, the optional2 will be the UUID label of the choice selected by the online shopper.

optional3

If the third customizable question is a free text answer the optional3 will be the content of the answer.

If the type of the question is a single select choice, the optional3 will be the UUID label of the choice selected by the online shopper.

Dissatisfied flow

For the dissatisfied flow the properties attribute will depend on the scenario and the sub scenario chosen by the online shopper. For the majority of the scenario/sub scenario, the properties attribute is empty.

SCENARIO

PROPERTIES KEYS

product_not_delivered

No properties

delivery_time_not_respected

No properties

delivery_place_not_respected

No properties

package_or_product_damaged-package_damaged

No properties

package_or_product_damaged-product_damaged

concerned_products array with the SKUs of the products selected by the online shopper

attachments array with the links of the different photo uploaded by the online shopper

wrong_or_missing_product-wrong_product

concerned_products array with the SKUs of the products selected by the online shopper

attachments array with the links of the different photo uploaded by the online shopper

wrong_or_missing_product-missing_product

concerned_products array with the SKUs of the products selected by the online shopper

product_not_suitable

No properties

other

No properties