The feedback object

Example feedback object

{
  "object": "feedback",
  "id": 949927738,
  "satisfied": false,
  "score": 6,
  "scenario": "package_or_product_damaged",
  "sub_scenario": "product_damaged",
  "free_text": "my product was damaged",
  "support_notified": true,
  "created_at": 1530213415,
  "properties": {
    "concerned_products": ["sku1"],
    "attachments": ["https://images/sku1"]
  }
}

{
  "object": "feedback",
  "id": 949927739,
  "satisfied": true,
  "score": 6,
  "scenario": null,
  "sub_scenario": null,
  "free_text": "my product was damaged",
  "support_notified": false,
  "created_at": 1530213415,
  "properties": {
    "optional1": "my free text answer",
    "optional2": "uuid label of multi select choice"
  }
}

A feedback is a description of the package delivered notification survey sent to the online shopper. This object contains a snapshot of what the online shopper answered in the survey. This object also contains relevant information fillup be the user like downloaded files or concerned product skus.

FIELD	DESCRIPTION
id integer	Unique identifier of the feedback
satisfied boolean	`true` when the online shopper clicked on the "happy" icon of the package delivered notification. `false` when the online shopper clicked on the "unhappy" icon.
score integer	NPS score selected by the online shopper
scenario string	Which of the seven scenario has the online shopper chosen.`nil` if satisfied is `true`
sub_scenario string	If the scenario has a `sub_scenario` possibility, `sub_scenario` will be filled up with the chosen sub scenario. Else if will be `nil`
free_text string	Answer to the final question of the survey
support_notified boolean	`true` if the feedback settings are set to send an alert to the support for this scenario and score
properties json	Other relevant information answered by the online shopper. See properties for more details.
created_at datetime	Time at which the feedback was created
updated_at datetime	Time at which the notification was last updated