Example feedback object
{
  "object": "feedback",
  "id": 949927738,
  "satisfied": false,
  "score": 6,
  "scenario": "package_or_product_damaged",
  "sub_scenario": "product_damaged",
  "free_text": "my product was damaged",
  "support_notified": true,
  "created_at": 1530213415,
  "properties": {
    "concerned_products": ["sku1"],
    "attachments": ["https://images/sku1"]
  }
}
{
  "object": "feedback",
  "id": 949927739,
  "satisfied": true,
  "score": 6,
  "scenario": null,
  "sub_scenario": null,
  "free_text": "my product was damaged",
  "support_notified": false,
  "created_at": 1530213415,
  "properties": {
    "optional1": "my free text answer",
    "optional2": "uuid label of multi select choice"
  }
}

A feedback is a description of the package delivered notification survey sent to the online shopper. This object contains a snapshot of what the online shopper answered in the survey. This object also contains relevant information fillup be the user like downloaded files or concerned product skus.

FIELD

DESCRIPTION

id
integer

Unique identifier of the feedback

satisfied
boolean

true when the online shopper clicked on the "happy" icon of the package delivered notification. false when the online shopper clicked on the "unhappy" icon.

score
integer

NPS score selected by the online shopper

scenario
string

Which of the seven scenario has the online shopper chosen.nil if satisfied is true

sub_scenario
string

If the scenario has a sub_scenario possibility, sub_scenario will be filled up with the chosen sub scenario. Else if will be nil

free_text
string

Answer to the final question of the survey

support_notified
boolean

true if the feedback settings are set to send an alert to the support for this scenario and score

properties
json

Other relevant information answered by the online shopper. See properties for more details.

created_at
datetime

Time at which the feedback was created

updated_at
datetime

Time at which the notification was last updated