Example feedback object
{
"object": "feedback",
"id": 949927738,
"satisfied": false,
"score": 6,
"scenario": "package_or_product_damaged",
"sub_scenario": "product_damaged",
"free_text": "my product was damaged",
"support_notified": true,
"created_at": 1530213415,
"properties": {
"concerned_products": ["sku1"],
"attachments": ["https://images/sku1"]
}
}
{
"object": "feedback",
"id": 949927739,
"satisfied": true,
"score": 6,
"scenario": null,
"sub_scenario": null,
"free_text": "my product was damaged",
"support_notified": false,
"created_at": 1530213415,
"properties": {
"optional1": "my free text answer",
"optional2": "uuid label of multi select choice"
}
}
A feedback is a description of the package delivered notification survey sent to the online shopper. This object contains a snapshot of what the online shopper answered in the survey. This object also contains relevant information fillup be the user like downloaded files or concerned product skus.
| FIELD | DESCRIPTION |
|---|---|
| id integer | Unique identifier of the feedback |
| satisfied boolean | true when the online shopper clicked on the "happy" icon of the package delivered notification. false when the online shopper clicked on the "unhappy" icon. |
| score integer | NPS score selected by the online shopper |
| scenario string | Which of the seven scenario has the online shopper chosen.nil if satisfied is true |
| sub_scenario string | If the scenario has a sub_scenario possibility, sub_scenario will be filled up with the chosen sub scenario. Else if will be nil |
| free_text string | Answer to the final question of the survey |
| support_notified boolean | true if the feedback settings are set to send an alert to the support for this scenario and score |
| properties json | Other relevant information answered by the online shopper. See properties for more details. |
| created_at datetime | Time at which the feedback was created |
| updated_at datetime | Time at which the notification was last updated |