{
"object": "feedback",
"id": 949927738,
"satisfied": false,
"score": 6,
"scenario": "package_or_product_damaged",
"sub_scenario": "product_damaged",
"free_text": "my product was damaged",
"support_notified": true,
"created_at": 1530213415,
"properties": {
"concerned_products": ["sku1"],
"attachments": ["https://images/sku1"]
}
}
{
"object": "feedback",
"id": 949927739,
"satisfied": true,
"score": 6,
"scenario": null,
"sub_scenario": null,
"free_text": "my product was damaged",
"support_notified": false,
"created_at": 1530213415,
"properties": {
"optional1": "my free text answer",
"optional2": "uuid label of multi select choice"
}
}
A feedback
is a description of the package delivered notification survey sent to the online shopper. This object contains a snapshot of what the online shopper answered in the survey. This object also contains relevant information fillup be the user like downloaded files or concerned product skus.
FIELD | DESCRIPTION |
---|---|
id | Unique identifier of the feedback |
satisfied |
|
score | NPS score selected by the online shopper |
scenario | Which of the seven scenario has the online shopper chosen. |
sub_scenario | If the scenario has a |
free_text | Answer to the final question of the survey |
support_notified |
|
properties | Other relevant information answered by the online shopper. See properties for more details. |
created_at | Time at which the feedback was created |
updated_at | Time at which the notification was last updated |